Terms & Conditions
At OWA, we are committed to providing high-quality educational services that are accessible, affordable, and tailored to each learner’s journey. Please read the terms below carefully, as they govern your use of our services and content.
Welcome to Open World Academy ! These Terms and Conditions govern your access to and use of our website, tutoring services, learning materials, and any associated platforms or mobile applications. By using our Services, you agree to be bound by these Terms. If you do not agree, please refrain from using our Services.
Definitions
• "User" refers to any individual who visits or interacts with the platform. • "Student" refers to an individual (or their guardian) enrolled to receive tutoring or learning services. • "Tutor" refers to an individual offering educational services through Open World Academy. • "Platform" refers to the website and all associated systems of Open World Academy.
Eligibility
You must be at least 13 years of age to use our Services. Users under 18 must have parent/guardian consent.
User Responsibilities
• Provide accurate and complete information when registering. • Maintain the confidentiality of your account and password. • Use the platform lawfully and ethically. • Avoid sharing offensive or inappropriate content.
Tutor Conduct
• Maintain professionalism in all interactions. • Deliver sessions as scheduled and notify in case of changes. • Do not exchange contact info outside the platform without consent. • Respect privacy and confidentiality. • Communicate with students only via official channels (OWA platform, OWA WhatsApp group, or OWA-scheduled sessions). • Not engage with students outside of the platform or official OWA communication channels. Doing so will result in account suspension or permanent ban. • Not attempt to poach or steal students from OWA for private tutoring or outside business purposes.
Student Conduct
• Be punctual and prepared for sessions. • Use respectful communication with tutors. • Report any misconduct to our support team.
Account Suspension or Termination
We reserve the right to suspend or terminate accounts that violate these Terms or behave inappropriately.
Payments and Refunds
• Payment must be made in full before accessing paid services. • Accepted payment methods include credit/debit cards, bank transfer, and local options. • Refunds are considered on a case-by-case basis. Unused sessions in invalid packages may not be refundable.
Intellectual Property
All course materials, videos, images, texts, and branding on our platform are the intellectual property of Open World Academy or its licensors. Reuse or distribution without permission is strictly prohibited.
Limitation of Liability
We strive to ensure a high-quality experience but are not liable for: • Academic performance outcomes • Technical issues (e.g., internet failure) • Content provided by third-party tutors or users
Privacy Policy
Our use of your data is governed by our Privacy Policy. We collect, use, and protect your information and don't share them with third parties.
Changes to Terms
Open World Academy may update these Terms at any time. We encourage users to review them regularly. Continued use of the platform implies agreement with the updated Terms.
Governing Law
These Terms are governed by the laws of Lebanon.